Hello to everyone who's currently watching the class, we hope you’ll enjoy your stay and learn a few things :) [L1]
Please sit back, turn your logging on and keep them saved for later review. [L2]
This instructional script is brought to you by the Undernet Channel Service Committee. Please send comments, suggestions, or remarks to opschool@undernet.org [L3]
The aim of today’s class is to provide answers for some of the most frequent questions asked in #cservice and serve as a future reference. [L4]
I'd like to welcome you all to the Undernet Channel Service OpSchool (part IV). [L5]
Now for the rules of the class... [L6]
The teaching staff is divided up alphabetically. Each assistant will answer questions for the letter group they are assigned to: A-F_Tutor handles nicks starting with A through F and so on... [L7]
MiscTutor handles nicks beginning with numbers or characters such as ^, ], _, and so on, French is "AideTout", Spanish "YoAyudo", Romanian "EuAjut", Turkish "TürkçeYardým", Italian "Io_Aiuto". [L8]
If your nick falls under the letter A, please use the tutor of the first letter in your nick (ex. Ace would /msg A-F_Tutor) [L9]
Please direct your questions through private message to the tutor who covers your name group. [L10]
The channel is moderated (+m) and invite (+i) will be set to lessen interruptions by join/part activity as well as nickname changes. [L11]
We’d like to remind you that you can enable your logging now using: /log <on|off> <window-goes-here> [-f filename-here]. [L12]
Do not message the instructor - My job is to keep the lesson flowing. Remember, you have tutors to answer your questions. [L13]
The numbers you see at the end of the sentences are lesson reference numbers. Both you and the instructors can use these as a guide to help you keep track of where you are in the lessons. [L14]
The lesson will start shortly so grab your popcorn and drinks, turn off the TV and pay attention! :)  [L15]
We will now take a brief pause in order for you to turn on your logging and locate your tutor. [L15A]
Remember, you can either /msg your tutor during the lesson with your questions, or save them for last when the channel will be opened. [ph] [L16]
While Undernet Channel Service has many methods of educating the network public about the nuances of our services, many people seem determined to avoid the FAQs, the online classes, and often even the common sense advice rendered in our help channel. [L17]
This in turn ends up creating these work-producing, expectation-shattering ideas, several of which are simplistically explained below. [L18]
Each frequent asked question will be marked with "Q" and an answer (marked "A") will be provided. Again, we strongly encourage you to /msg your tutors for further details about something that’s unclear. [L19]
We hope this FAQ will provide you with some of the answers you've been always looking for and help you understand better the usage of the X commands and channel management. [L20]
Q1: My channel is in Notification, what does that mean? I keep getting some annoying notices. [L21]
A1: This is the second section of the channel registration step called Pending. It lasts 5 days and during the Notification section you and the rest of the users on the channel will get a system message informing the channel is undergoing through registration and offers you a direct link where you’ll be able to post any objections you might have. [L22]
Q2: I've been banned in #paris with the following message: "infected client." - What should I do? I'm new around and help will be appreciated. [L23]
A2: This means your computer is infected with a form or another of a virus/spyware/malware. On Undernet you have the free option of getting your system cleaned if you visit #vh or #dmsetup [L24]
Q3: My channel was purged recently and I'd like to know the reason. Please help me [L25]
A3: Common reasons for registered channels being purged are: Manager failed to login repeatedly for 21 days or channel got involved in abusing our Registration System which is strictly forbidden and sanctioned on the spot. For details you should ask the channel operators/officials in #cservice. [L26]
Q4: I'm playing trivia all day long and the channel is being processed for registration. Will it affect its registration? [L27]
A4: No, trivia will not affect your channel, neither colors or other text enhancements, nor will they be counted as traffic to the channel. [L28]
Q5: I'm about to leave for a long period and I'd like to pass the 500 to one of my best friends. What are the steps please? [L29]
A5: In order to change the manager, the registered channel needs to be 90 days or older. Then you should add the person with 499 access level to the list, make sure your and his e-mail addresses are working and then visit http://cservice.undernet.org/live where you’ll need to login to your username and click *Forms* and then *Manager Change Request* and follow the steps. [L30]
Q6: I happen to sit in a channel fulfilled with drones and it's registered. The manager is playing with '-say a' and it's a mess there! Where should I report such abusive channels? [L31]
A6: Channel Services welcomes and encourages reports of such abusive channels that violate the policies. To report such a channel gather the timestamped logs that serve as proof and then paste them into the body of an e-mail that needs to be sent to cservice-abuse@undernet.org. Remember not to attach them as text documents. [L32]
Q7: My channel is opless!! I want to get it registered but I have no ops. Please op me there! [L33]
A7: When asking this question you should always consider that #cservice deals with registered channels and X commands only. The adequate channels for this kind of help are #ZT / #nastrand and additionally #arlington [L34]
Q8: My username has been globally suspended it says. What can I do in order to get it unsuspended? [L35]
A8: Channel Services posses a project that deals exclusively with username issues, namely #usernames, please visit it to get more information on why your username got suspended by a CService Admin. [L36]
Let's pause here so that you may ask questions to your tutors... and careful not to flood 'em :) [ph] [L36A]
Q9: My channel has a second manager named CSCAbuse and my manager username got suspended. What’s the deal? [L37]
A9: Your channel has been tagged as involved in abusing our Registration System. To get more information, you (ONLY THE CHANNEL MANAGER) should send an e-mail to cservice-abuse@undernet.org and include the channel name in the subject. Keep in mind that you won’t get help online, just via the e-mail address above mentioned so don’t bother insisting in #cservice about it. [L38]
Q10: Who's the dumbest #cservice operator? DaffyDuck or kN? Out of curiosity. [L39]
A10: Although the question arises many subsidiary ones, it's very difficult to establish the levels of dumbosity between the two subjects. It thusly remains a matter of perspective :) [L40]
Q11: I'm wondering why some channels (eg #brasov) have two managers. I have my own channel and there's a need for a second manager, I'm away most of the time. [L41]
A11: Those are not real people, but CService tools which aids our staff to recognise a channel that’s been tagged in the past. Caution, CSCAbuse, NoPurge are simply tools that appear as channel managers but which in reality are used by our staff in their work. [L42]
Only special designated channels by CService can have 2 managers, regular ones cannot so don’t bother asking for a second manager. You have at your disposal the *Manager Change Request* option which allows you to have a temporary manager, while you’re away but your access will be suspended during this time. [L43]
Q12: I was ignored by X. How much it lasts and why did it happen? Is there a way to check why it ignored me and for how long? [L44]
A12: You can type /silence X and take a look through the list of the ignored people by X on the server you’re currently on. Additionally you can ask a friend to check the ignore list on X via : /msg X showignore, and search for the indicated pattern. [L45]
The duration of such an ignore can be of maximum 60 minutes and the remaining time will be displayed next to the ignored mask in the Ignore List of X. [L46]
Q13: My channel is in *Ready for Review* stage for 3 days now. Will we get a decision today? [L47]
A13: The Ready for Review stage may take up to 3 days usually, but sometimes it can last longer. You should keep in mind that CService Admins have their personal life and do this job voluntarily. You’ll need to be patient and a decision will be presented to you as soon as possible. Insisting daily in #cservice won’t speed things up. [L48]
Q14: How can I edit the modes of my channel through X? (+m, +k and the rest). I'm still in a learning process... is there a website containing all X commands? [L49]
A14: You cannot change channel modes via X, but you can save them in X’s memory for that channel, so when it comes back from a split or after you’ve parted it, X will remember and reset the saved modes. To save them via X command you need to perform: /msg X set #yourchannelhere mode - you will need 450 or higher access to issue this command. [L50]
As for the entire list of X commands you can find them at: http://cservice.undernet.org/docs/ translated in various languages. [L51]
Q15: Hi, my channel has been set-up +k and also +i, how can I get back in? I'm the manager and I want to get inside and re-establish order. [L52]
A15: The easiest way to get back inside is by using X to invite you. Use: /msg X invite #channel_here and after you’ve managed to get in, op yourself and remove manually the channel modes. Sidenote: Running a tightly controlled access list and granting 400+ access to only trusted friends will save you from such kind of trouble. [L53]
Q16: Someone posted an objection to my channel that’s in Pending. He says I flood and my channel shouldn’t be registered because we are lamers. Will I get rejected? [L54]
A16: Before a CService Admin will hand-out a final decision, they will inspect carefully all the objections. If they are not true or based on facts, they will be ignored so have no fear if you haven't done anything wrong. [L54A]
Also you should consider that objections by defintions are negative so don’t post yourself an objection to motivate or defend yourself, it will only prolongate the total duration of the registration process. [L55]
We’ll pause the lesson, to allow you to direct your questions/doubts to your tutors [ph] [L56]
Q17: Please take action against this person who massbanned my channel and suspend him, he is very lame and swears us all the time. [L57]
A17: A massban in your channel is very well a result of the incorrect management of the access list. You, as channel manager or a 400+ admin there, are responsable for it because they got oped somehow or added to the channel access list. [L58]
CService is not a police station and it will not get involved in channel politics, because massbaning a channel is not an abuse. Tools to sanction people who commit them are: suspension of their access, access removal and kick/ban. [L59]
Q18: Hello CService, I am an op in a channel and suddenly the topic has changed to Manager has failed to login, a vote for a new mgr will be held. Level 400+ ops. What does it mean and why can’t I change it? [L60]
A18: This is a standard procedure that CService uses when a channel manager does not login to his username for 21 days. The channel gets locked and a topic will be visible to all that enter, claiming the absence of the manager as well as the upcoming vote to decide a new manager from the 400+ admins. [L61]
If you’re a 400+ admin and you add other channel admins to vote for you, don’t bother, the CService Admin handling the case already has a list with the 400+ admins prior to the channel getting locked. [L62]
If the channel is active and the 400+ manifest their interest of participating to the vote (by sending an e-mail to the address that will appear in the topic) the vote will be held and the details to it will be handled via e-mail message to those interested. If the channel is inactive and idle, it will be most surely purged when the CService Admin considers appropriate. [L63]
Another considerable aspect to this matter is addressed to the channel managers, that login to their username and come back to find their channel locked for a voting procedure. They can consider this measure as the first and last warning they’ll ever get. [L64]
After they’ve logged back in, the channel will be unlocked automatically within 24 hours and things will be back to normal. However, the channel will be marked by the CService Admins and the next time the manager fails to login, the channel may very well get purged without any further warnings. [L65]
As one clooful admin wisely put it: "We are here to help our users get their channels registered and not to remove them...but dustbin emptying is necessary too" so please do not hold us responsable for your failure to login every 21 days, according to the RegProc AUP you’ve signed when you applied for the channel. [L66]
Q19: My IP was g-lined and I would like to know why. [L67]
A19: As inappropriate as this question may be it remains nevertheless a frequent asked question in #cservice. Before asking it you should consider that we do not handle the servers and do not get involved in server sanctions such as K-Lines/G-Lines etc. [L68]
The only way to get information about it, please send an e-mail to abuse@undernet.org including the sanctioned IP and the reason to it. Additionally you may join #ZT or #nastrand and ask if they can help you with it. [L69]
Q20: I'm being flooded through CTCP by many bots, is there a way to stop the flood? I'm tired of it already. [L70]
A20: Yes, there is, by activating silence via: /silence * - that will stop the flood via CTCP messages. The best way is to set-up an alias for it so you can use it easily when such a massive flood occurs. For help with aliases try #help or #mirc [L71]
Then you can report the flood to abuse-exploits@undernet.org with the proper copy/pasted documentation (timestamped logs of the attack). Do not attach documents to the e-mail! [L72]
For further information and protection please attend to the Opschool Part3 "Floods and Protections" or even download the lesson from http://cservice.undernet.org/main/opschool/ [L73]
Q21: One of my friends named me supporter to his channel application. Now I have another friend asking me to support his channel too but I am afraid he will get rejected because of me. [L74]
A21: Not true. A person can support 2 channel applications at the same time, they won’t be jeopardised. If he’s active in both of them, there’s no need to be afraid. [L75]
Q22: Hello, I tried to change the topic to a channel, but it changed right back after a while. How can I change it too like that? [L76]
A22: One of the most important aspects of a channel’s look is it’s topic, which serves both as an announcement table as well as a welcome and introducing title to the channel’s main. There is a feature called AUTOTOPIC, which will force X to change the topic according to the DESCRIPTION you set. To enable these options you need to have 450 or higher access. [L77]
First you need to enable the autotopic performing: /msg X set #channel_name autotopic ON, then you need to set-up the description using: /msg X set #channel_name desc <text-goes-here>. This way X will re-set the topic if it’s changed manually, every 30 minutes with the condition of the channel not being idle. [L78]
Q23: I'm having problems with the channel limit. Enlighten me on this one please. [L79]
A23: You can use X to set the channel limit automatically, based on some variables that you can adjust to suit your needs (like channel being very large and highly traffic is conducted). [L80]
To enable the FloatingLimit you need to have 450 or higher access and perform: /msg X set #channel_here FLOATLIM On (now X will handle the limit according to the default variables). These variables are Floatgrace, Floatmax, Floatperiod and Floatmargin. [L81]
Q24: Can I make X op me whenever I join a channel? I’m tired of always using the op command. [L82]
A24: Yes you can. It’s called an AUTOMODE and it can be enabled to voice, op or none to one specific username added in the channel’s access list. To set it to op for instance, you need 400 or higher access and type: /msg X modinfo #channel_here automode <username-here> op [L83]
Note: If the strictop is not set, even a person with 1 access level can be set to autoop which can result in a massban performed manually. [L84]
Q25: When I save the channel modes through X it says -X- MODE for #channel is +tnRl. My question is how can I unsave +R ? [L85]
A25: +R (Registered) is a mode set by default by the server when you register the channel. It's purpose is to inform C(Chanfix, for more info visit http://chanfix.info/) that the channel is registered and therefore C should not score points for the ops there. The only way to quit +R is by Purging the channel (losing X priviledges in it). [L86]
Q26: Hi, how can I remove +D from my channel? [L87]
A26: Altough CService deals with registered channels and X commands, this is one of the most frequent asked questions. +D means Delayed Join Mode and is a channel mode that hides users on join until they talk on the main or get voiced/opped. To remove it you have to disable it first via : /mode #channel_name -D and if there are remaining hidden users it will set by default +d. [L88]
To view the remaining hidden users type : /names -D #channel_name and a list with them will appear on the status window. What remains is to voice them via : /msg X voice #channel_name nick1 nick2 nick3 etc and the +d will be disabled too. This is a very easy to set channel mode and a bit tricky to disable, used mostly on forum-type channels to prevent massive floods [L89]
Q27: Hey, I'm having problems with my browser, can anyone help me fix it ? [L90]
A27: We're sorry but we cannot help you with that however you may try asking in general help channels like #help or #userguide [L91]
This concludes our lesson for today :o) [L92] 
The document was created by Panzer- and revised/accepted by kN (again your inspiration came in handy mate). [L93]
As a personal note... [L94]
I've had fun teaching this class, and I hope you learnt something during this session.  [L95]
I've really enjoyed teaching here today... I hope you have enjoyed being here and learnt something that will make your time on the Undernet more enjoyable... I would like to thank you all for your patience and time spent here :) [L96]
Please stay tuned and visit #opschool for the upcoming lesson schedules. Also you’re all welcome to send us your suggestions/remarks to opschool@undernet.org [L97]
We will now open the channel up for general questions and please don’t be shy to state them :)